Job Description

The Community Engagement Coordinator plays a vital role in creating a vibrant, connected, and supportive living environment for our senior residents. By performing as both a “NaviGuide” and a day-to-day support assistant to the Property Manager, this individual will be responsible for coordinating resident programs and events, supporting leasing efforts, and fostering meaningful relationships within the community. The ideal candidate is energetic, compassionate, highly organized, and passionate about enriching the lives of older adults. The position is focused on resident customer service and assists in managing the operations, marketing and leasing activity, renewals and communications of the assigned senior living community. Key Responsibilities include: Resident Engagement & Support – NaviGuide Role: Provide on-site support and act as a friendly, go-to resource for residents for issues related to Social Determinants of Health (e.g., referrals to home care, meal delivery, transportation). Develop, plan, and implement social, educational, and wellness programs tailored to senior residents’ interests and needs. Encourage resident participation and promote a sense of community through regular engagement. Welcome new residents and coordinate move-in orientations. Leasing Support: Assist with leasing activities including tours, application processing, and lease signings as needed. Help maintain occupancy goals by supporting marketing and outreach efforts. Provide excellent customer service to prospective residents and their families. Maintain accurate event calendars, participation records, and resident communications. Develop relationships with local service providers, non-profits, and vendors to bring in engaging and beneficial programming. Assist with newsletters, bulletin boards, and flyers to keep residents informed. Assist – Property Manager: Assist with the leasing process from start to finish, ensuring all documentation is accurate and up to date. Conduct property tours for prospective tenants, highlighting features and benefits to drive leasing success. Process lease applications, renewals, and terminations. Assist with Yardi data entry as directed by the Property Manager. Fill the role of acting Property Manager in their absence. Perform any other duties as required or assigned. Requirements include a High School Graduate or GED, two years of business office experience, proficiency with computers and software including Microsoft Office and preferably Yardi property management software, a valid driver’s license, strong interpersonal and problem-solving skills, and the ability to multitask and be highly organized.

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