Job Description

Join NALI’s Elite Team – Remote Email/Text/Chat Customer Service Representative This is not just a job—it’s a career opportunity for those who refuse to settle for average. Do you thrive on delivering exceptional results and want to be part of a fast-growing, high-impact team? At North American Learning Institute (NALI) we’re looking for top-tier talent to join our customer service team and deliver next-level support to our students and referral partners. As a work-from-home Customer Service Representative at NALI, you’ll be our front-line team member who’s focused on helping guide our students toward success with direct interaction via text, email, and occasionally by phone. You are the face of NALI to every student and referral partner who works with you. This role gives you the unique opportunity to have a daily positive impact on our students and clients. What’s in it for You: • Dynamic, energetic culture – Join a driven, like-minded team • Cutting-edge tech & tools – Streamlined customer service processes • Performance-based promotions! • Compensation • $35,000 - $45,000 per year ($17/hr - $22/hr) • Full benefits package (for full-time employees) including: • 100% company-paid health insurance • 401(k) with a 3% company match • Life Insurance with AD&D coverage • 80 hours of PTO Responsibilities: We’re seeking professionals with the skills, drive, and mindset to: • Provides a positive, empathetic, and professional tone and attitude toward students/clients and team members at all times • Delivers excellent customer support through various channels, i.e., voice, email, and chat • Have availability to work nights, weekends, and holidays • Troubleshoot issues that arise for existing client courses. • Have effective communication skills that help de-escalate while problem-solving • The ability to work with multiple screens and programs open to help resolve student issues Qualifications: You’re the kind of person who doesn’t just meet expectations—you blow them out of the water. Here’s what we’re looking for: • Some college credit required – A degree is a plus, but we care most about your drive and skills. • Fluent English required; additional languages a plus • 1-3+ years of customer service experience, ideally in email/chat/text environments • Tech-savvy and adaptable • Analytical and solutions-focused • Strong work ethic and dependability – You show up, give 110%, and make every interaction count. You’re Built for This Role If You Are: • Self-motivated & competitive – You want to be the BEST! • Empathetic – You genuinely care about helping others and put yourself in their shoes. • Positive – You stay professional, upbeat, and focused • Patient and Attentive: – You make people feel heard and valued. • Detail-Oriented: – You notice the small things that make a big difference. • Tech-Savvy: – You pick up new systems and technologies like it’s second nature. Location: You must live in the Orlando area to train in person for 2 weeks. After that, this is a work-from-home position where you’ll operate remotely with top-tier technology and tools. Compensation: $35,000 - $45,000 • We’re seeking professionals with the skills, drive, and mindset to: • Provides a positive, empathetic, and professional tone and attitude toward students/clients and team members at all times • Delivers excellent customer support through various channels, i.e., voice, email, and chat • Have availability to work nights, weekends, and holidays • Troubleshoot issues that arise for existing client courses. • Have effective communication skills that help de-escalate while problem-solving • The ability to work with multiple screens and programs open to help resolve student issues Compensation: $35,000-$45,000 per year North American Learning Institute

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